How can we help?

Answers about your plan, billing and account.

Getting started

How do I get my plan?

Take the quiz on our website, enter your email and choose a subscription. You will get an email with a link to set up your account and download the app.

Can I use MuscleOG on the web?

Yes. Yes. Sign in at muscleog.com/app with the email you used at checkout. It works in any phone or desktop browser, and you can add it to your home screen for one-tap access.

I did not receive my welcome email

Check your spam or promotions folder. If it is not there, contact support with the email you used and we will resend it.

Subscription & billing

Which plans are available?

We offer 1-week, 1-month and 3-month plans. The first period may be offered at an introductory price; after that the plan renews at the regular price shown at checkout.

How do I cancel my subscription?

Sign in to your account, open Subscription and choose Cancel. If you subscribed through the App Store or Google Play, cancel in your store account settings.

Can I get a refund?

Yes. Your first payment is covered by our 30-day money-back guarantee: if you follow your plan (workouts on at least 7 different days within 30 days of buying) and do not see results, request a refund in the app (Account → Request a refund) or by email within 30 days. Renewal payments are not refundable. See the Refund Policy.

What are the add-ons?

Optional add-ons such as the Meal Planner and the Bonus Pack can be added after checkout. They are separate purchases and you can skip them.

Workouts & plans

Can I change my goal?

Yes. Open Profile → Goal in the app and your plan will be regenerated.

The workouts are too hard / too easy

Rate each workout after you finish. MuscleOG uses your rating to adjust the next session.

Is MuscleOG safe if I have an injury?

MuscleOG is not a medical service. If you have an injury or health condition, talk to your doctor before starting any exercise program.

Account & privacy

How do I delete my account?

Go to Account → Privacy → Delete account, or email support. We will delete your personal data as described in our Privacy Policy.

How is my data used?

We use your quiz answers to build your plan and improve the product. We do not sell your personal data. Details are in the Privacy Policy.

Still need help?

Our support team usually replies within 24 hours.

Contact support